Resolved

TikTok video publishing degraded

We're aware of an issue affecting video posts to TikTok. TikTok is currently slow to process videos pulled from external URLs, causing some scheduled video posts to stay in a publishing state instead of completing.

This is an issue on TikTok's side, not with Zernio. Photo posts and other platforms are unaffected. No action is needed on your end. Affected videos will publish once TikTok's processing recovers, and we're monitoring closely.

We'll update this status as we learn more.

Resolved

Pinterest publishing and ads degraded

Pinterest publishing and ads are currently failing for our users. This issue is caused by a temporary restriction on our app's access to the Pinterest API. We're working directly with Pinterest to restore access and expect this resolved within the next few days. Other platforms are unaffected.

Resolved

Instagram Service Disruption

We are currently experiencing a service disruption affecting Instagram. This issue originates on Meta's side and is not caused by Zernio's infrastructure, which is operating normally.

As a result, some connected Instagram accounts may be marked as requiring reconnection, and users may receive emails asking them to reconnect their accounts. If your account was disconnected, we recommend waiting until the issue is resolved before reconnecting.

Our team is monitoring the situation closely and we will keep you updated as soon as we have more information.

Thank you for your patience.

Resolved

Publishing delays — May 23, 2026

We experienced delays in our publishing queue due to a saturation in our publishing pipeline. Some scheduled posts took longer than usual to be published.

What happened: A platform incident on May 22 caused a backlog in our publishing pipeline that is still being processed.

Status: Resolved

Impact: Some posts experienced delays of up to 1 hour. No posts were lost — they will be published once the queue catches up.

Resolution: The root cause has been identified and cleared. The queue is actively recovering.