Update 15:40 UTC: incoming messages and comments from connected platforms, including WhatsApp, are arriving several minutes late and the delay has grown since about 15:20 UTC. Nothing needs to be reconnected. Events are retried automatically, but a few received during the slowdown may need to be resent. We are working on it. Next update within 60 minutes.

We are still working on delayed incoming messages and events. Processing of incoming webhooks slowed down again from about 14:56 UTC; we are investigating and monitoring closely. Next update within 60 minutes.

A fix is live and incoming messages and events are recovering. We are monitoring to confirm everything is back to normal; some delayed items may still arrive late while the backlog clears. Next update within 60 minutes.

Between 13:35 and 14:05 UTC, some accounts saw dashboard logins fail and incoming messages, comments and webhook events delayed or missing. The cause was an issue on our side and service has recovered; incoming events are still catching up and we are reviewing what was missed in that window. Next update within 60 minutes.