Incidents and maintenance reported on status page for Zernio https://www.zernio-status.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b2b26fe9a73f78b21d614900665ecd03.png https://www.zernio-status.com/ en https://www.zernio-status.com/maintenance/1045919 Tue, 01 Sep 2026 23:22:36 -0000 https://www.zernio-status.com/incident/1045919#8f88c559d0a21a431541b6c8b0534708647b96d5938d21fbdfe94b86966f6a10 Maintenance Webhooks might experience some delays (5–15 minutes) while we upgrade some internal infrastructure. https://www.zernio-status.com/incident/1025732 Fri, 21 Aug 2026 14:59:00 -0000 https://www.zernio-status.com/incident/1025732#196bf02c093744b776c9bf60d604d43ddd2008d9f1276e85ebb22165f17a0009 Incident The situation is completly solved now, all related parts of the system are completly operational without issues at this moment. https://www.zernio-status.com/incident/1025732 Fri, 21 Aug 2026 14:01:00 -0000 https://www.zernio-status.com/incident/1025732#130bf62209d7e22d748d0739003cb0a9017f95759f3c6f264001221f1c53b47c Incident Some backend functions and infrastructure is actually recovering from a minimal and transient spike from our database system, regarding an a big improvements within the infrastructure within our system. No data loss, no big issues related. We're working to have the system with normal work again. Thanks for your patience. https://www.zernio-status.com/incident/927892 Wed, 01 Jul 2026 14:59:00 -0000 https://www.zernio-status.com/incident/927892#0016fb60c96f2f1487f3dda3abc73ed2c97607b846812b001caed03a86baf48f Incident Pinterest publishing and ads are working normally again. Thanks for your patience. https://www.zernio-status.com/incident/939183 Tue, 30 Jun 2026 15:09:00 -0000 https://www.zernio-status.com/incident/939183#f86026ed14f55d65fb8ef8759c5144bd35b83afc03d706bbb685fd1a8975a790 Incident We shipped a fix to avoid the degraded tiktok pipeline and the publishing system is working normal now. https://www.zernio-status.com/incident/939183 Tue, 30 Jun 2026 07:22:00 -0000 https://www.zernio-status.com/incident/939183#7cbcf62d93344b492d5b615684418e3f8167fc5b5372a126fc7f235c841b8798 Incident We're aware of an issue affecting video posts to TikTok. TikTok is currently slow to process videos pulled from external URLs, causing some scheduled video posts to stay in a publishing state instead of completing. This is an issue on TikTok's side, not with Zernio. Photo posts and other platforms are unaffected. No action is needed on your end. Affected videos will publish once TikTok's processing recovers, and we're monitoring closely. We'll update this status as we learn more. https://www.zernio-status.com/incident/927892 Thu, 18 Jun 2026 15:14:00 -0000 https://www.zernio-status.com/incident/927892#4ac4ebd80b1573105442c7e8ce32809795c7c218f9b2d1a267be655798e9028f Incident Pinterest publishing and ads are currently failing for our users. This issue is caused by a temporary restriction on our app's access to the Pinterest API. We're working directly with Pinterest to restore access and expect this resolved within the next few days. Other platforms are unaffected. https://www.zernio-status.com/incident/922038 Sat, 13 Jun 2026 07:29:00 -0000 https://www.zernio-status.com/incident/922038#ba21dd3482a26c59c7d3b980aac4bc5cf847fa99d412885db595c3bcb14e90fb Incident All the services are working normally after Meta yesterday downtime https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 15:59:00 -0000 https://www.zernio-status.com/incident/922038#e5cb0862e057c6a9e302a30624b1b67756d6d6d437ef69aac2f91eb8e849fba1 Incident Meta platforms continue to experience issues. While the connection flow is currently working properly, we are experiencing issues with posting, primarily affecting Instagram. We are monitoring the situation closely. https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 14:10:00 -0000 https://www.zernio-status.com/incident/922038#c0828e658acb29ed7b177272c291a448390f5efdbbc39ce1c62f6ece23b76deb Incident Confirmed incident on more meta platforms. Meta services are experimenting a downtime at this moment in general level. We're investigating and we keep updated news on this. https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 13:56:00 -0000 https://www.zernio-status.com/incident/922038#175f5465e621f63cf342b3d9a81083f727557e8aa13ed48b56e9b4badc18d839 Incident We are currently experiencing a service disruption affecting Instagram. This issue originates on Meta's side and is not caused by Zernio's infrastructure, which is operating normally. As a result, some connected Instagram accounts may be marked as requiring reconnection, and users may receive emails asking them to reconnect their accounts. If your account was disconnected, we recommend waiting until the issue is resolved before reconnecting. Our team is monitoring the situation closely and we will keep you updated as soon as we have more information. Thank you for your patience. https://www.zernio-status.com/incident/903542 Sat, 23 May 2026 12:19:00 -0000 https://www.zernio-status.com/incident/903542#e929244e3547eed0dc069951c50b3fc3fad67922fad13b261809f5b3f3d2a493 Incident We experienced delays in our publishing queue due to a saturation in our publishing pipeline. Some scheduled posts took longer than usual to be published. What happened: A platform incident on May 22 caused a backlog in our publishing pipeline that is still being processed. Status: Resolved Impact: Some posts experienced delays of up to 1 hour. No posts were lost — they will be published once the queue catches up. Resolution: The root cause has been identified and cleared. The queue is actively recovering. https://www.zernio-status.com/incident/880964 Sat, 02 May 2026 12:06:00 -0000 https://www.zernio-status.com/incident/880964#c67ac8533a239ca330db34c8f7666e710ddee8d21faf84e91d0c3019b1689d1d Incident Meta platform incident: Instagram, Threads, and Facebook publishing failures We're investigating a Meta-side issue causing posts to fail across Instagram, Threads, and Facebook. This is NOT specific to Zernio, other major schedulers are reporting the same incident. Meta's Graph API is intermittently failing to fetch media even when URLs are publicly accessible. Error codes: 9004 / 2207052 (images), 9004 / 2207076 (videos). We're monitoring the situation closely and we'll keep you posted as it evolves. What you can do - Don't bulk-retry and don't reconnect your account. Neither helps while Meta is unstable. We'll update as it evolves. Not on us this time, still our problem. Sorry for the disruption. https://www.zernio-status.com/incident/880964 Mon, 27 Apr 2026 13:21:00 -0000 https://www.zernio-status.com/incident/880964#d4827e8801c64852bf288e2d80c9871576fd2d50eb8bf7dfd90fae06fce2aadb Incident Instagram Graph API is intermittently failing to fetch media when we send a post for publishing, even when the media URL is public and returns HTTP 200 from everywhere else. The error surfaces in your dashboard as "Media fetch failed, retrying..." and the post ends up in failed after our 4 retry attempts. Meta's underlying error code is 9004 / subcode 2207052 (images) and 2207076 (video). This is being widely reported by other developers in Meta's community thread, with reports starting April 2 and waves recurring through April 27. No official statement from Meta yet. What we're doing Not auto-retrying inside the storm. We cap at 4 attempts to avoid burning your Instagram rate limit while Meta is unstable. Monitoring globally. Once the error rate drops below 20/hour for an hour and customer hosts stay clean for 2 hours, we auto-requeue the posts that failed during the window. You won't have to retry one-by-one. Tracking the Meta thread for any official update. What you can do Don't bulk-retry. Manual single retries sometimes work on the 2nd or 3rd try, mass retries just waste your IG limit. Don't reconnect your IG account. Tested, doesn't change anything. Don't switch CDN. Reports show every host is affected equally. TikTok, X, LinkedIn, YouTube, Facebook, Threads are unaffected. If you want us to confirm whether specific failed posts match this incident, reply with the post IDs and we'll check. We'll update this post as it evolves. Not on us this time, still our problem https://www.zernio-status.com/incident/880243 Fri, 24 Apr 2026 17:44:00 -0000 https://www.zernio-status.com/incident/880243#a56e297fa15d01dbb6589dc931b4eb1c479011a92a677074a73ccb5d426cb257 Incident We are currently experiencing an issue affecting the ability to reply to comments on Instagram through our platform. After investigation, we have confirmed that this behavior is caused by a bug on Meta/Instagram’s side, and is not originating from our systems. What’s happening: Replies to existing comments on Instagram posts may fail or not be published correctly. What is working as expected: Creating top-level comments (POST /v1/inbox/comments/{postId} without a commentId) continues to work normally. Sending DMs to commenters via /private-reply is functioning correctly. Comment automations are still successfully sending the DM portion. What we’re doing: We have verified the root cause and reported the issue to Meta. We are actively monitoring the situation and will provide updates as soon as more information becomes available. What you can do: At this time, there is no workaround within our platform for replying to comments. If urgent, replies may need to be posted directly through the Instagram app. We understand how important this functionality is and will keep you informed of any progress or resolution. https://www.zernio-status.com/incident/858458 Fri, 27 Mar 2026 07:34:00 -0000 https://www.zernio-status.com/incident/858458#385b3e662a1506f55f78401283e9904b4d0122df80478b7ea7dbf8155fde80ac Incident We’re back! TikTok publishing should be up and running. Thanks for bearing with us. https://www.zernio-status.com/incident/858458 Wed, 25 Mar 2026 20:39:00 -0000 https://www.zernio-status.com/incident/858458#5b4434bc8568ffedc989743ea8a1c375eac4bfdcbede353573a897f5df45155d Incident We are currently experiencing an issue affecting TikTok publishing from Zernio. Some posts are failing during the upload process and are not appearing on TikTok. This is caused by an ongoing issue with TikTok’s API, which is impacting the delivery of certain posts. Our team is aware of the situation and is closely monitoring it while awaiting a resolution from TikTok.