Incidents and maintenance reported on status page for Zernio https://www.zernio-status.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b2b26fe9a73f78b21d614900665ecd03.png https://www.zernio-status.com/ en https://www.zernio-status.com/incident/1111950 Tue, 03 Nov 2026 07:36:16 -0000 https://www.zernio-status.com/incident/1111950#3a3f4a1c354ce1cd8003d1962e2245b537ca81337529f3d28ade9e3c79220c4e Incident We are still monitoring TikTok account connections. More customers report that TikTok's own login step fails or its verification code does not arrive, which points to a problem on TikTok's side. Already connected accounts are not affected. If a connection fails, please try again a little later. Next update within 60 minutes. https://www.zernio-status.com/incident/1111950 Tue, 03 Nov 2026 06:24:23 -0000 https://www.zernio-status.com/incident/1111950#96c9491289400774a0a11da2cf866b08f4b5501ad690d7ea98194b1bc38cf528 Incident We are still monitoring TikTok account connections. The problem remains on TikTok's authorization step and some connection attempts still fail or are cancelled. Already connected accounts are not affected. If a connection fails, please try again a little later. Next update within 60 minutes. https://www.zernio-status.com/incident/1111950 Tue, 03 Nov 2026 05:22:28 -0000 https://www.zernio-status.com/incident/1111950#a17fb4200d05afb35e1b3842025b84999dc594bb3f480d022125117dcab2b778 Incident Since 01:00 UTC, some customers may see TikTok show an error or cancel the authorization page when connecting a TikTok account. The problem is on TikTok's authorization step, not in your Zernio account, and already connected accounts are not affected. We are monitoring it. If the connection fails, please try again a little later. Next update within 60 minutes. https://www.zernio-status.com/incident/1106696 Wed, 28 Oct 2026 17:15:51 -0000 https://www.zernio-status.com/incident/1106696#0a8cf574d90abe5c66fe82683f7743d865231cc5ea7bcc75c12cab0194f7af57 Incident This issue is resolved. Between 12:00 and 12:30 UTC, some accounts saw incoming platform events and WhatsApp messages arrive late. Our team is investigating the webhooks that failed during that window. If a message from that window never arrived, ask the sender to resend it. No other action is needed on your side. https://www.zernio-status.com/incident/1106696 Wed, 28 Oct 2026 13:02:31 -0000 https://www.zernio-status.com/incident/1106696#e2a1ec2dea328fcb0f30811edaca6c9f81727f3d48e124da9d84fa0aae1e534f Incident This issue is resolved. Between 12:00 and 12:30 UTC, some accounts saw incoming platform events and WhatsApp messages arrive late. Our team is investigating the webhooks that failed during that window. No other action is needed on your side. https://www.zernio-status.com/incident/1106696 Wed, 28 Oct 2026 12:37:39 -0000 https://www.zernio-status.com/incident/1106696#ee8dbbf68220356fc97df42b3ede0f2470e56a50bda8f917c8422d20f2235f1d Incident Since 12:00 UTC, some accounts may see incoming platform events and WhatsApp messages arrive late, by up to 20 minutes. We found the cause, an issue on our side, and a fix is live while delays clear. If a message from that window never arrived, ask the sender to resend it. Next update within 60 minutes. https://www.zernio-status.com/incident/1104075 Mon, 26 Oct 2026 22:10:13 -0000 https://www.zernio-status.com/incident/1104075#14de2c3a0b1f9f1b17cdc7c1a6e46a43dbadb895c6b80ec2453a02f70ea8220c Incident The API and dashboard errors are resolved. Service has been stable since 21:38 UTC after we rolled back the change that caused them. Accounts, posts and the dashboard are working normally. If a request failed between 21:17 and 21:38 UTC, please retry it. https://www.zernio-status.com/incident/1104075 Mon, 26 Oct 2026 21:44:26 -0000 https://www.zernio-status.com/incident/1104075#064cf1ad85f2d05a800ca881e84a71c24c51f42a4a9a89b82a9f153d78758500 Incident Between 21:18 and 21:37 UTC, many API requests failed and some accounts could not load in the dashboard. A fix is live and both are recovering. We are monitoring to confirm everything is back to normal. No action is needed on your side. https://www.zernio-status.com/incident/1103766 Mon, 26 Oct 2026 14:58:17 -0000 https://www.zernio-status.com/incident/1103766#fa27d23dc296e8c3b650cabcf15e6a662d87ee8a37dd398bb2c91f3d4062912b Incident This issue is resolved. Between 12:50 and 14:20 UTC, some accounts received incoming WhatsApp and inbox messages several minutes late. No messages were lost. No action is needed on your side. https://www.zernio-status.com/incident/1103766 Mon, 26 Oct 2026 14:02:33 -0000 https://www.zernio-status.com/incident/1103766#f0a4cc238847194d5759ea4e96ed2d5463bacb76f0f0adf32f58e920a8661320 Incident Since 12:50 UTC, some accounts may receive incoming WhatsApp and inbox messages several minutes late. Messages are queued, not lost, and sending is unaffected. We are working on clearing the delay. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 19:50:13 -0000 https://www.zernio-status.com/incident/1100486#898c5ceb59f8d3ecf25681c083c187ed444eff8cbd9116acbaa6b53bafebc0d1 Incident Resolved: incoming webhook and message delivery times have been back to normal for over 30 minutes and the backlog has cleared. We apologize for the delays and will keep monitoring. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 19:04:14 -0000 https://www.zernio-status.com/incident/1100486#ad634f4433f139e8767fdd71601cb88209abfc6a9c8eab07fdcf72f5d791f596 Incident Monitoring: incoming webhook and message delivery times have returned to normal and the backlog is clearing. We are watching closely to confirm it stays stable. Some messages may still arrive late while the remaining backlog drains. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 18:36:13 -0000 https://www.zernio-status.com/incident/1100486#6c1ef6e8a544261b4f07969235568b136d1d0d3fc4b064cac99ebf6fd14134ac Incident Update 18:38 UTC: delays in incoming messages and comments from connected platforms, including WhatsApp, are increasing again since about 18:20 UTC, currently tens of seconds. Nothing needs to be reconnected, and events are retried automatically. We are still working on a lasting fix. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 18:06:19 -0000 https://www.zernio-status.com/incident/1100486#8c7f9e594a760fb1f7a8ef7a43db06ec81260aecce5052525352677717101a04 Incident Update 18:10 UTC: incoming messages and comments from connected platforms, including WhatsApp, are mostly arriving on time again since about 17:20 UTC. A small share of older events may still show delays while we confirm full recovery. Nothing needs to be reconnected. If a message sent between 13:30 and 14:45 UTC never showed up, please resend it. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 17:14:13 -0000 https://www.zernio-status.com/incident/1100486#074235c4997434d3376804384e43fa00adbdfbcc77a9ae5d425b3095438cdb13 Incident Update 17:15 UTC: after improving, delays in incoming messages and comments from connected platforms, including WhatsApp, increased again since about 17:00 UTC. Delays are currently tens of seconds, not minutes. Nothing needs to be reconnected, and events are retried automatically. We are still working on it. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 16:32:20 -0000 https://www.zernio-status.com/incident/1100486#fd40240f9dfced7ae0d160d85ec624135e76c94b26380d2dde50106068fb2744 Incident Update 16:35 UTC: delays in incoming messages and comments from connected platforms, including WhatsApp, peaked around 15:45 UTC and have been shrinking since. Some events may still arrive late while we confirm the recovery. Nothing needs to be reconnected. If a message sent between 13:30 and 14:45 UTC never showed up, please resend it. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 15:38:21 -0000 https://www.zernio-status.com/incident/1100486#cd189c9eeb10b48ffd5edfcdca5541772e289470520393bcbe74364179b8526f Incident Update 15:40 UTC: incoming messages and comments from connected platforms, including WhatsApp, are arriving several minutes late and the delay has grown since about 15:20 UTC. Nothing needs to be reconnected. Events are retried automatically, but a few received during the slowdown may need to be resent. We are working on it. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 15:10:14 -0000 https://www.zernio-status.com/incident/1100486#86585095a455c98fcf553a62ab90788857fec1c5dcc9b7baf1c6e0d561a8a9a4 Incident We are still working on delayed incoming messages and events. Processing of incoming webhooks slowed down again from about 14:56 UTC; we are investigating and monitoring closely. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 14:24:17 -0000 https://www.zernio-status.com/incident/1100486#533d71fcb5f2ca4992b668c9a1a1320f730120de1a8aa6bb7eb03e2ade398207 Incident A fix is live and incoming messages and events are recovering. We are monitoring to confirm everything is back to normal; some delayed items may still arrive late while the backlog clears. Next update within 60 minutes. https://www.zernio-status.com/incident/1100486 Fri, 23 Oct 2026 14:20:56 -0000 https://www.zernio-status.com/incident/1100486#1e3be22a5560cda64779ffa8fa646b77f751c944d666e5cfbd28cc23068740b6 Incident Between 13:35 and 14:05 UTC, some accounts saw dashboard logins fail and incoming messages, comments and webhook events delayed or missing. The cause was an issue on our side and service has recovered; incoming events are still catching up and we are reviewing what was missed in that window. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Wed, 21 Oct 2026 02:32:18 -0000 https://www.zernio-status.com/incident/1094816#d171db31558ef92ac7e0bd7057ec82de9bbe91bb06d36c6b1a1d38e79ee0c2c6 Incident Reddit is temporarily unavailable. Reddit has blocked third-party apps from its API: posts fail with a clear error, messages and analytics stop syncing, and Reddit-only endpoints return 503 PLATFORM_DISABLED. Accounts stay connected. Reddit Ads is not affected. https://www.zernio-status.com/incident/1094816 Tue, 20 Oct 2026 01:43:05 -0000 https://www.zernio-status.com/incident/1094816#b3ce576660f7b85a51a6a91efa82cb759e2c5c543b28e3c2f1c8fd6a7cddaba0 Incident This is not specific to Zernio: Reddit is changing its terms and closing third-party integrations like ours. Reddit publishing, DMs, comments, analytics and new Reddit connections are unavailable on Zernio, and we cannot give a time for them to return. We recommend disconnecting your Reddit accounts from Zernio. Our team is working on a solution. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Tue, 20 Oct 2026 01:38:13 -0000 https://www.zernio-status.com/incident/1094816#9f70a18e7a4aeb09310b67b33ccf4efed74ac0a252ad6154d39565ee9ff96799 Incident The Reddit integration is temporarily out of service on Zernio. Reddit publishing, DMs, comments, analytics and new Reddit connections are unavailable, and we cannot give an estimated time for it to be back yet. Our team is working on a solution. Please keep your Reddit accounts connected: no action is needed on your side. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Tue, 20 Oct 2026 01:06:20 -0000 https://www.zernio-status.com/incident/1094816#96589653b629f3e68f676ad4af89e0271945fa2a7a6ea22ee80a0ec805cd9bf6 Incident Reddit is still blocking our app. We remain in contact with Reddit to restore access. Until then, Reddit publishing, DMs, comments, analytics and new Reddit connections are unavailable. Please keep your Reddit accounts connected: no action is needed on your side. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Tue, 20 Oct 2026 00:10:46 -0000 https://www.zernio-status.com/incident/1094816#82726cda21d7ebef2e19c20834d018f8bfc7647af042f18054717db37845d22e Incident Reddit is still blocking our app. We remain in contact with Reddit to restore access. Until then, Reddit publishing, DMs, comments, analytics and new Reddit connections are unavailable. Please keep your Reddit accounts connected: no action is needed on your side. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 23:14:30 -0000 https://www.zernio-status.com/incident/1094816#bd9884648373b61da1542895c32689b25b998a44dd6918121a1996e09312f2e8 Incident Still ongoing: Reddit continues to block requests from our app, and we remain in contact with Reddit to restore access. Publishing, DMs, comments, analytics and new Reddit connections are still unavailable. Please keep your Reddit accounts connected: reconnecting does not help right now. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 22:11:09 -0000 https://www.zernio-status.com/incident/1094816#5fb7f9563346676602edcb860208c09d8cc9affbf0998e84178233e0905901d8 Incident No change yet: Reddit is still blocking requests from our app, and we are working with Reddit to restore access. Publishing, DMs, comments, analytics and new Reddit connections remain unavailable. Please keep your Reddit accounts connected: reconnecting does not help right now. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 21:10:35 -0000 https://www.zernio-status.com/incident/1094816#ce95334eb39ad240937e34e34dc235334a71b626515c9a0cc4c7ae58a845bfe4 Incident We are still working on the Reddit issue. Reddit is still rejecting requests from our app, so publishing to Reddit, Reddit comments and DMs, Reddit analytics and connecting Reddit accounts are not working yet. We remain in contact with Reddit. Please keep your Reddit accounts connected: accounts that stay connected will start working again on their own once access is restored. Next update within 60 minutes. https://www.zernio-status.com/incident/1094925 Mon, 19 Oct 2026 20:35:48 -0000 https://www.zernio-status.com/incident/1094925#ffb59c0f41ef33623b3e266ab6506360a63c9598fdf61b7c5ae9b276c3b6635c Incident This issue is resolved. Between 16:55 and 20:30 UTC, some Pinterest video pins took longer to process and could fail to publish. We have rolled out an improvement to how Pinterest video processing is handled. If a video pin still does not publish, please contact support. https://www.zernio-status.com/incident/1094937 Mon, 19 Oct 2026 20:16:42 -0000 https://www.zernio-status.com/incident/1094937#c2c36fee2aaf19597f132f5b9a3f19fba3b15b20ebeaf5a0f8cdfaf131b43554 Incident This issue is resolved. Between 19:10 and 19:31 UTC, new posts could not be created from the dashboard or the API, and those requests returned an error. Post creation has worked normally since then. If a post failed during that window, please create it again; everything else needs no action on your side. We apologize for the disruption. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 20:12:34 -0000 https://www.zernio-status.com/incident/1094816#6db09828e8185d783f7f32f11842c8e61ff9b8363b229b718d1411ae5300f7c6 Incident We are still experiencing an issue with Reddit. Reddit is currently rejecting requests from our app, so publishing to Reddit, Reddit comments and DMs, Reddit analytics and connecting Reddit accounts are not working. We are in contact with Reddit about this. Please do not disconnect or reconnect your Reddit accounts while this lasts: an account that is disconnected cannot be connected again until the issue is resolved, while accounts that stay connected will start working again on their own once it is. We will keep posting updates here as we have them. We apologize for the inconvenience. https://www.zernio-status.com/incident/1094937 Mon, 19 Oct 2026 20:04:38 -0000 https://www.zernio-status.com/incident/1094937#22fdf9b0ca6c0bf28eb9341c9cfc83dc55dc17992668a24f1776e2c479d24dce Incident Monitoring. Post creation through the dashboard and the API has worked normally since the fix at 19:31 UTC, at the usual volume. If a post you tried to create between 19:10 and 19:31 UTC does not appear, please create it again. We are keeping this incident open a little longer while we continue to monitor. https://www.zernio-status.com/incident/1094925 Mon, 19 Oct 2026 19:49:06 -0000 https://www.zernio-status.com/incident/1094925#d548e9a2a6e278937ca76fa402d551c068c273d24a22d7e456854c16cc27c454 Incident Update: Pinterest video pins are still timing out while Pinterest processes the video. A change that reports Pinterest's processing result and stops retrying videos Pinterest has already rejected is in review. Image pins are not affected. https://www.zernio-status.com/incident/1094937 Mon, 19 Oct 2026 19:40:25 -0000 https://www.zernio-status.com/incident/1094937#b6d9923e76d5d387bad783997f8b161f987de3f283caa9f8cdcb73de256ff305 Incident Monitoring. Between 19:10 and 19:31 UTC, new posts could not be created through the dashboard or the API (requests returned a validation error). A fix was applied at 19:31 UTC and post creation has recovered since then. Posts submitted during that window were not created, so please submit them again. We are keeping this incident open while we monitor and will post further updates here. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 19:36:48 -0000 https://www.zernio-status.com/incident/1094816#b7a6c3b8ba7604d8fabbb8514275747541986756729cf70b905afb642bdfe384 Incident We are still working on Reddit connections and posts failing. Reddit is still refusing our requests and we are working with Reddit to restore access. Next update within 60 minutes. https://www.zernio-status.com/incident/1094937 Mon, 19 Oct 2026 19:36:44 -0000 https://www.zernio-status.com/incident/1094937#6321dee692e60de6d4c62a5e216aa852aa90aefaa787fc4d22f0e5f9dd14138f Incident This issue is resolved. Between 19:10 and 19:31 UTC, creating or scheduling new posts from the dashboard or the API failed with an error. Posts created before or after that window are not affected. If a post failed to save during that time, please create it again. https://www.zernio-status.com/incident/1094925 Mon, 19 Oct 2026 19:16:40 -0000 https://www.zernio-status.com/incident/1094925#1a7de16a0c4ecc47739d8a5c612018362de63385d2a5c0e9281a554e30e43a16 Incident Since 16:55 UTC, video pins sent to Pinterest may fail to publish after several attempts. Image pins are publishing normally. We have found that video processing is not completing in time and are working on a fix. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 18:34:38 -0000 https://www.zernio-status.com/incident/1094816#6d3d96735805cd57f4daacde43c5699140467301347ff2c0bc35c776cbdde3dc Incident We are still working on Reddit account connections and Reddit posts failing. We are rolling out an alternative request path for Reddit and will confirm here once posts publish again. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 17:34:23 -0000 https://www.zernio-status.com/incident/1094816#dc3d13b228ac6cc36c291a54cbd9be4fbca6d2dcb2a1726baccd82bcc33994a6 Incident We are still working on restoring Reddit posting and account connections. Reddit is still refusing our requests, and we are working to restore access. Other platforms are not affected. Next update within 60 minutes. https://www.zernio-status.com/incident/1094816 Mon, 19 Oct 2026 16:32:46 -0000 https://www.zernio-status.com/incident/1094816#d9659284c2c7f8fd349a0d8d3cb6e987c2f7c8fe43517acbcc7831193de86557 Incident Since 15:34 UTC, posts to Reddit fail and Reddit accounts cannot be connected or reconnected. Reddit is currently refusing our requests, and we are working to restore access. Other platforms are not affected. Next update within 60 minutes. https://www.zernio-status.com/incident/1094223 Mon, 19 Oct 2026 04:07:36 -0000 https://www.zernio-status.com/incident/1094223#9f7f7ee1de7522baa876081e1635d28ad738fe6dc88324df9730fd8b549f06b4 Incident This issue is resolved. Between 02:24 and 03:28 UTC, some TikTok posts failed to publish because requests to TikTok failed intermittently. Publishing has worked normally since 03:30 UTC. If a TikTok post failed in that window, publish it again from your dashboard or the API. https://www.zernio-status.com/incident/1091380 Thu, 15 Oct 2026 22:46:15 -0000 https://www.zernio-status.com/incident/1091380#0f46ee385ecdbcf01eea537b81b6c34e6d08600f6a639fe126415a6d7d44f2ed Incident This issue is resolved. Between 15:00 and 16:45 UTC, some accounts saw WhatsApp messages fail to send. If a message sent in that window still shows as failed, you can resend it. https://www.zernio-status.com/incident/1091380 Thu, 15 Oct 2026 22:22:41 -0000 https://www.zernio-status.com/incident/1091380#4749f0e61f30ec901ff8aeadbfbf7e6dde907928c17f28628d5d0e7dfb0c7480 Incident WhatsApp message sending remains stable and we are not seeing new failures. We are still monitoring before closing this incident. If a message sent earlier today still shows as failed, you can resend it. Next update within 60 minutes. https://www.zernio-status.com/incident/1091380 Thu, 15 Oct 2026 21:26:12 -0000 https://www.zernio-status.com/incident/1091380#6785935a37cba7b25bbe9da0087f63b3bf8e11c490f67a5833e3ac9fd909692e Incident WhatsApp message sending is working normally again and we are not seeing new failures. We are continuing to monitor to confirm everything stays stable. If a message sent earlier today still shows as failed, you can resend it. Next update within 60 minutes. https://www.zernio-status.com/incident/1091380 Thu, 15 Oct 2026 20:22:17 -0000 https://www.zernio-status.com/incident/1091380#ec1f668c085fe7a49f247d4e783be6d272aaae5cfc14c882b2cb3758a9e8f75b Incident WhatsApp sending has been stable since 16:45 UTC and we are still monitoring to confirm everything stays back to normal. If a message failed between 15:00 and 16:45 UTC, you can retry it after a short delay. Next update within 60 minutes. https://www.zernio-status.com/incident/1091380 Thu, 15 Oct 2026 19:24:25 -0000 https://www.zernio-status.com/incident/1091380#2d0ee7766286110528bca7d73b22ee97757677040775de2ba328ff609f64b242 Incident Between 15:00 and 16:45 UTC, some WhatsApp messages failed to send with temporary errors returned by WhatsApp's service. Sending has recovered and we are monitoring to confirm it stays stable. If a message failed in that window, retrying it after a short delay should work. Next update within 60 minutes. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 18:53:26 -0000 https://www.zernio-status.com/incident/1088042#87e5fa8a607a4724860bae8cb5a24695a6401c672b19a8589302d575c7b87c9a Incident Resolved: comment polling is back to normal for all accounts. Since the fix was deployed at 18:18 UTC, every polling run has completed successfully and new comments are being picked up again, including on posts published through Zernio. No action is needed on your side. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 18:34:18 -0000 https://www.zernio-status.com/incident/1088042#5d9896c4636f7a53f3d1b56625c06f94da2b58859d64da0887eadda2076da7fa Incident The permanent fix is now live and comment syncing is running normally again for all accounts. We are monitoring to confirm stability before resolving this incident. No action is needed on your side. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 18:22:25 -0000 https://www.zernio-status.com/incident/1088042#d4117944ed74ec90c5ae4faaa6f7bae15099fc62b5bec3e7d8e2c67dc7397a1a Incident A permanent fix for comment syncing has been approved and is being deployed. We will confirm once it is live and comment syncing has been verified. No action is needed on your side. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 17:26:25 -0000 https://www.zernio-status.com/incident/1088042#a9eaa7d0411f71e01c2c4dcb60f54d9f28aee8ea6361522763490190a57e68ec Incident The fix remains in place and comment syncing continues to run normally. We are still monitoring before marking this incident as resolved. No action is needed on your side. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 16:28:16 -0000 https://www.zernio-status.com/incident/1088042#da5b1bffca65651e5ad88fb4d274fc3aca1d126abc6f9c4878ea7e0822da1862 Incident We are still working on new comments not being detected for some accounts on posts published through Zernio. The fix is ready and pending release; publishing and other features are not affected. Next update within 60 minutes. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 15:34:23 -0000 https://www.zernio-status.com/incident/1088042#7aa3903e49bef6b87a6d7cbe847a8a916fdb652e53047001b793e314aedc2ec3 Incident New comments are still not being detected for some accounts on posts published through Zernio. The fix is ready and awaiting release; other features are not affected. Next update within 60 minutes. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 14:42:13 -0000 https://www.zernio-status.com/incident/1088042#0b343847426d6d07e87dd1ec75b51e87a6a14a5be5a2f0317ef430c3ea4652c2 Incident The fix for delayed comment notifications on accounts whose posts were published through Zernio is still in final review before release. Publishing, direct messages and other webhooks are not affected. We will post another update within the hour. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 13:44:13 -0000 https://www.zernio-status.com/incident/1088042#527fe2bdc42c4364b1f5aa99cc323eb0e9319ad34bdd8e45508bffa6f9339018 Incident The fix for delayed comment notifications on accounts whose posts were published through Zernio is ready and going through final review before release. Publishing, direct messages and other webhooks are not affected. We will post another update within the hour. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 12:48:26 -0000 https://www.zernio-status.com/incident/1088042#be13ad1a7f7349f395eae8135135f4f747d09a698704807db409cb6c4a38769d Incident We are still working on the fix for delayed comment notifications on accounts whose posts were published through Zernio. Publishing, direct messages and other webhooks are not affected. We will post another update within the hour. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 11:51:37 -0000 https://www.zernio-status.com/incident/1088042#b37202de79d25045759ef84bf34073170b7d46ebafbdc45d10bd6f449f535ec3 Incident We are still working on new comments not being detected for some accounts. A fix is ready and going through final review before release. Next update within 60 minutes. https://www.zernio-status.com/incident/1088042 Mon, 12 Oct 2026 10:58:47 -0000 https://www.zernio-status.com/incident/1088042#735d530359e1d237975adb9b029a0c0f10487cefa5a8a37232ba0f66f7a8a09a Incident Since 8 October, some accounts may not receive new comment notifications (comment webhooks) or see new comments on posts published through Zernio. We have found the cause, an issue on our side when checking those accounts for new comments, and are working on a fix. Next update within 60 minutes. https://www.zernio-status.com/incident/1085113 Thu, 08 Oct 2026 15:49:40 -0000 https://www.zernio-status.com/incident/1085113#f559769a4a3f083098036d2a002680ec3bdcf8a753d790d7dadac300f5e20dbf Incident This issue is resolved. Between 14:44 and 15:52 UTC, some customers saw the dashboard and API respond slowly or time out, and incoming comments, DMs and webhooks arrived with a delay. Delayed events are being delivered. No action is needed on your side. https://www.zernio-status.com/incident/1085113 Thu, 08 Oct 2026 15:25:10 -0000 https://www.zernio-status.com/incident/1085113#3c7e9e5c4fd509cbbefbb890ee91102f8f31c46b3052e3bbbf3c16043e8b8359 Incident Dashboard and API response times have been improving since 15:10 UTC, and we are still working on the underlying issue. New comments, DMs and other incoming platform events are being processed with a delay while we catch up, so they may appear late in your inbox and webhooks. Publishing is running normally. Next update within 60 minutes. https://www.zernio-status.com/incident/1085113 Thu, 08 Oct 2026 15:12:21 -0000 https://www.zernio-status.com/incident/1085113#72cf2a1662962b0627634654d1815121f882533fdf6644ec27455d102de443dd Incident We are still working on errors and slow responses in the dashboard and the API, which started around 14:45 UTC. Many requests are timing out and scheduled posts are being delayed while we work to restore normal service. Next update within 60 minutes. https://www.zernio-status.com/incident/1085113 Thu, 08 Oct 2026 15:09:36 -0000 https://www.zernio-status.com/incident/1085113#fe2d215e3fe0adc330ef91940d17d3d382870c1cb9225cce059200cc41fac2b4 Incident Since 15:00 UTC, some customers may see errors or slow responses in the dashboard and the API, and scheduled posts may be delayed. We are investigating an issue on our side and working to restore normal service. Next update within 60 minutes. https://www.zernio-status.com/incident/1081936 Mon, 05 Oct 2026 09:43:58 -0000 https://www.zernio-status.com/incident/1081936#d8031fe19f4646572f52538d00d6ea3043be4dc222740521f5a939b5473b8cf4 Incident This issue is resolved. Until 09:08 UTC, some Instagram posts scheduled before an account was reconnected with a different login method could fail to publish. A fix is live and publishing has been back to normal since. No action is needed on your side. https://www.zernio-status.com/incident/1081936 Mon, 05 Oct 2026 09:15:24 -0000 https://www.zernio-status.com/incident/1081936#501735dba4f32eedb9158f2251acda7d0555893049c6d9ad438ffd000a475867 Incident A fix is live and Instagram publishing is recovering. Posts scheduled before an account switched login type now publish normally. We are monitoring to confirm everything is back to normal. https://www.zernio-status.com/incident/1081936 Mon, 05 Oct 2026 08:33:09 -0000 https://www.zernio-status.com/incident/1081936#3c009727b4472702d2b76324bc9aace83d4c8056d6d9809aa3dc1c37eb0c3264 Incident Since October 4, some Instagram posts that were scheduled before the account was reconnected with a different login type (Instagram Login or Facebook Login) may fail at the final publishing step. We have found the cause, an issue on our side, and are working on a fix. Reconnecting the account with the login type it used when the post was scheduled lets it publish. Next update within 60 minutes. https://www.zernio-status.com/incident/1078566 Wed, 30 Sep 2026 20:14:57 -0000 https://www.zernio-status.com/incident/1078566#5f1333fa6837bac86458ee84fb0039013296521a5c9cfb30b45ff9b5c4e74ef4 Incident This issue is resolved. Between September 27 and 19:36 UTC today, some Google Business Profile posts with images failed to publish. Posts that failed can now be published again; no other action is needed on your side. https://www.zernio-status.com/incident/1078566 Wed, 30 Sep 2026 19:46:26 -0000 https://www.zernio-status.com/incident/1078566#2ea34e0a45ae07f3597afee2f63a5f04b55a9cac973ea0e9379c66c9b7c08750 Incident A fix is live and Google Business Profile image posts are recovering. We are monitoring to confirm everything is back to normal. If a post failed earlier, you can publish it again. https://www.zernio-status.com/incident/1078566 Wed, 30 Sep 2026 18:59:04 -0000 https://www.zernio-status.com/incident/1078566#2064e108ec5761d4f858ec40809eb50db9f9cc9aad5e116752619a50cde2ec21 Incident Since September 27, some Google Business Profile posts with images may fail to publish with an error. We have found the cause, an issue on our side when processing certain image formats for Google Business, and are working on a fix. Uploading the image as a JPG or PNG file avoids the problem. Next update within 60 minutes. https://www.zernio-status.com/incident/1076398 Mon, 28 Sep 2026 15:10:00 -0000 https://www.zernio-status.com/incident/1076398#e80846801b2fb33e3ec6f5b16cd121d9bd48503b3f9c90426e1318ff1c0d65d0 Incident Webhooks delay issue is solved, the fix is working now on production servers. Thanks for the patience https://www.zernio-status.com/incident/1076398 Mon, 28 Sep 2026 15:02:00 -0000 https://www.zernio-status.com/incident/1076398#b439cd6ec80d1ad5d546defa43fbd67511b5f387414b826a168abecf106fe7a7 Incident We have implemented a fix and the webhook queue is now draining. Delivery times will keep getting better and go back to normal as it empties https://www.zernio-status.com/incident/1076398 Mon, 28 Sep 2026 14:18:00 -0000 https://www.zernio-status.com/incident/1076398#11670bc3a725995962a4471e28d70810fff717af97a01796ac0e75a743b85c2f Incident We’re experiencing delays in outbound webhook delivery due to elevated event volume. Webhooks are still being processed, but some may arrive several minutes late. We’re investigating and monitoring delivery times. https://www.zernio-status.com/maintenance/1045919 Tue, 01 Sep 2026 23:22:36 -0000 https://www.zernio-status.com/incident/1045919#8f88c559d0a21a431541b6c8b0534708647b96d5938d21fbdfe94b86966f6a10 Maintenance Webhooks might experience some delays (5–15 minutes) while we upgrade some internal infrastructure. https://www.zernio-status.com/incident/1025732 Fri, 21 Aug 2026 14:59:00 -0000 https://www.zernio-status.com/incident/1025732#196bf02c093744b776c9bf60d604d43ddd2008d9f1276e85ebb22165f17a0009 Incident The situation is completly solved now, all related parts of the system are completly operational without issues at this moment. https://www.zernio-status.com/incident/1025732 Fri, 21 Aug 2026 14:01:00 -0000 https://www.zernio-status.com/incident/1025732#130bf62209d7e22d748d0739003cb0a9017f95759f3c6f264001221f1c53b47c Incident Some backend functions and infrastructure is actually recovering from a minimal and transient spike from our database system, regarding an a big improvements within the infrastructure within our system. No data loss, no big issues related. We're working to have the system with normal work again. Thanks for your patience. https://www.zernio-status.com/incident/927892 Wed, 01 Jul 2026 14:59:00 -0000 https://www.zernio-status.com/incident/927892#0016fb60c96f2f1487f3dda3abc73ed2c97607b846812b001caed03a86baf48f Incident Pinterest publishing and ads are working normally again. Thanks for your patience. https://www.zernio-status.com/incident/939183 Tue, 30 Jun 2026 15:09:00 -0000 https://www.zernio-status.com/incident/939183#f86026ed14f55d65fb8ef8759c5144bd35b83afc03d706bbb685fd1a8975a790 Incident We shipped a fix to avoid the degraded tiktok pipeline and the publishing system is working normal now. https://www.zernio-status.com/incident/939183 Tue, 30 Jun 2026 07:22:00 -0000 https://www.zernio-status.com/incident/939183#7cbcf62d93344b492d5b615684418e3f8167fc5b5372a126fc7f235c841b8798 Incident We're aware of an issue affecting video posts to TikTok. TikTok is currently slow to process videos pulled from external URLs, causing some scheduled video posts to stay in a publishing state instead of completing. This is an issue on TikTok's side, not with Zernio. Photo posts and other platforms are unaffected. No action is needed on your end. Affected videos will publish once TikTok's processing recovers, and we're monitoring closely. We'll update this status as we learn more. https://www.zernio-status.com/incident/927892 Thu, 18 Jun 2026 15:14:00 -0000 https://www.zernio-status.com/incident/927892#4ac4ebd80b1573105442c7e8ce32809795c7c218f9b2d1a267be655798e9028f Incident Pinterest publishing and ads are currently failing for our users. This issue is caused by a temporary restriction on our app's access to the Pinterest API. We're working directly with Pinterest to restore access and expect this resolved within the next few days. Other platforms are unaffected. https://www.zernio-status.com/incident/922038 Sat, 13 Jun 2026 07:29:00 -0000 https://www.zernio-status.com/incident/922038#ba21dd3482a26c59c7d3b980aac4bc5cf847fa99d412885db595c3bcb14e90fb Incident All the services are working normally after Meta yesterday downtime https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 15:59:00 -0000 https://www.zernio-status.com/incident/922038#e5cb0862e057c6a9e302a30624b1b67756d6d6d437ef69aac2f91eb8e849fba1 Incident Meta platforms continue to experience issues. While the connection flow is currently working properly, we are experiencing issues with posting, primarily affecting Instagram. We are monitoring the situation closely. https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 14:10:00 -0000 https://www.zernio-status.com/incident/922038#c0828e658acb29ed7b177272c291a448390f5efdbbc39ce1c62f6ece23b76deb Incident Confirmed incident on more meta platforms. Meta services are experimenting a downtime at this moment in general level. We're investigating and we keep updated news on this. https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 13:56:00 -0000 https://www.zernio-status.com/incident/922038#175f5465e621f63cf342b3d9a81083f727557e8aa13ed48b56e9b4badc18d839 Incident We are currently experiencing a service disruption affecting Instagram. This issue originates on Meta's side and is not caused by Zernio's infrastructure, which is operating normally. As a result, some connected Instagram accounts may be marked as requiring reconnection, and users may receive emails asking them to reconnect their accounts. If your account was disconnected, we recommend waiting until the issue is resolved before reconnecting. Our team is monitoring the situation closely and we will keep you updated as soon as we have more information. Thank you for your patience. https://www.zernio-status.com/incident/903542 Sat, 23 May 2026 12:19:00 -0000 https://www.zernio-status.com/incident/903542#e929244e3547eed0dc069951c50b3fc3fad67922fad13b261809f5b3f3d2a493 Incident We experienced delays in our publishing queue due to a saturation in our publishing pipeline. Some scheduled posts took longer than usual to be published. What happened: A platform incident on May 22 caused a backlog in our publishing pipeline that is still being processed. Status: Resolved Impact: Some posts experienced delays of up to 1 hour. No posts were lost — they will be published once the queue catches up. Resolution: The root cause has been identified and cleared. The queue is actively recovering. https://www.zernio-status.com/incident/880964 Sat, 02 May 2026 12:06:00 -0000 https://www.zernio-status.com/incident/880964#c67ac8533a239ca330db34c8f7666e710ddee8d21faf84e91d0c3019b1689d1d Incident Meta platform incident: Instagram, Threads, and Facebook publishing failures We're investigating a Meta-side issue causing posts to fail across Instagram, Threads, and Facebook. This is NOT specific to Zernio, other major schedulers are reporting the same incident. Meta's Graph API is intermittently failing to fetch media even when URLs are publicly accessible. Error codes: 9004 / 2207052 (images), 9004 / 2207076 (videos). We're monitoring the situation closely and we'll keep you posted as it evolves. What you can do - Don't bulk-retry and don't reconnect your account. Neither helps while Meta is unstable. We'll update as it evolves. Not on us this time, still our problem. Sorry for the disruption. https://www.zernio-status.com/incident/880964 Mon, 27 Apr 2026 13:21:00 -0000 https://www.zernio-status.com/incident/880964#d4827e8801c64852bf288e2d80c9871576fd2d50eb8bf7dfd90fae06fce2aadb Incident Instagram Graph API is intermittently failing to fetch media when we send a post for publishing, even when the media URL is public and returns HTTP 200 from everywhere else. The error surfaces in your dashboard as "Media fetch failed, retrying..." and the post ends up in failed after our 4 retry attempts. Meta's underlying error code is 9004 / subcode 2207052 (images) and 2207076 (video). This is being widely reported by other developers in Meta's community thread, with reports starting April 2 and waves recurring through April 27. No official statement from Meta yet. What we're doing Not auto-retrying inside the storm. We cap at 4 attempts to avoid burning your Instagram rate limit while Meta is unstable. Monitoring globally. Once the error rate drops below 20/hour for an hour and customer hosts stay clean for 2 hours, we auto-requeue the posts that failed during the window. You won't have to retry one-by-one. Tracking the Meta thread for any official update. What you can do Don't bulk-retry. Manual single retries sometimes work on the 2nd or 3rd try, mass retries just waste your IG limit. Don't reconnect your IG account. Tested, doesn't change anything. Don't switch CDN. Reports show every host is affected equally. TikTok, X, LinkedIn, YouTube, Facebook, Threads are unaffected. If you want us to confirm whether specific failed posts match this incident, reply with the post IDs and we'll check. We'll update this post as it evolves. Not on us this time, still our problem https://www.zernio-status.com/incident/880243 Fri, 24 Apr 2026 17:44:00 -0000 https://www.zernio-status.com/incident/880243#a56e297fa15d01dbb6589dc931b4eb1c479011a92a677074a73ccb5d426cb257 Incident We are currently experiencing an issue affecting the ability to reply to comments on Instagram through our platform. After investigation, we have confirmed that this behavior is caused by a bug on Meta/Instagram’s side, and is not originating from our systems. What’s happening: Replies to existing comments on Instagram posts may fail or not be published correctly. What is working as expected: Creating top-level comments (POST /v1/inbox/comments/{postId} without a commentId) continues to work normally. Sending DMs to commenters via /private-reply is functioning correctly. Comment automations are still successfully sending the DM portion. What we’re doing: We have verified the root cause and reported the issue to Meta. We are actively monitoring the situation and will provide updates as soon as more information becomes available. What you can do: At this time, there is no workaround within our platform for replying to comments. If urgent, replies may need to be posted directly through the Instagram app. We understand how important this functionality is and will keep you informed of any progress or resolution. https://www.zernio-status.com/incident/858458 Fri, 27 Mar 2026 07:34:00 -0000 https://www.zernio-status.com/incident/858458#385b3e662a1506f55f78401283e9904b4d0122df80478b7ea7dbf8155fde80ac Incident We’re back! TikTok publishing should be up and running. Thanks for bearing with us. https://www.zernio-status.com/incident/858458 Wed, 25 Mar 2026 20:39:00 -0000 https://www.zernio-status.com/incident/858458#5b4434bc8568ffedc989743ea8a1c375eac4bfdcbede353573a897f5df45155d Incident We are currently experiencing an issue affecting TikTok publishing from Zernio. Some posts are failing during the upload process and are not appearing on TikTok. This is caused by an ongoing issue with TikTok’s API, which is impacting the delivery of certain posts. Our team is aware of the situation and is closely monitoring it while awaiting a resolution from TikTok.