Incidents reported on status page for Zernio https://www.zernio-status.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b2b26fe9a73f78b21d614900665ecd03.png https://www.zernio-status.com/ en https://www.zernio-status.com/ Sun, 19 Jul 2026 11:26:33 +0000 https://www.zernio-status.com/#275126bc7dc84f0f0209706cc3d181006c3dfa8d563ccbf85f1d1a5ea8898bc5 Token Refresh Scheduler recovered https://www.zernio-status.com/ Sun, 19 Jul 2026 09:52:22 +0000 https://www.zernio-status.com/#275126bc7dc84f0f0209706cc3d181006c3dfa8d563ccbf85f1d1a5ea8898bc5 Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 17 Jul 2026 17:12:01 +0000 https://www.zernio-status.com/#539289c5e8080938b1bc21d9b433c33625944fa15f30b85c48bacf4a1b184dcc Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 17 Jul 2026 16:12:56 +0000 https://www.zernio-status.com/#539289c5e8080938b1bc21d9b433c33625944fa15f30b85c48bacf4a1b184dcc Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 17 Jul 2026 15:21:51 +0000 https://www.zernio-status.com/#52c41b6f5f5b4ab60370a849ecf0c6039d8c2470b67075607a2c183b16f400a0 Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 17 Jul 2026 14:52:17 +0000 https://www.zernio-status.com/#52c41b6f5f5b4ab60370a849ecf0c6039d8c2470b67075607a2c183b16f400a0 Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 17 Jul 2026 12:41:56 +0000 https://www.zernio-status.com/#f353ad603e9624964dc1bac07e7d60edf8dbf6e79affa4da6c52b4b1a0e4eb1a Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 17 Jul 2026 11:57:31 +0000 https://www.zernio-status.com/#f353ad603e9624964dc1bac07e7d60edf8dbf6e79affa4da6c52b4b1a0e4eb1a Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 17 Jul 2026 11:26:48 +0000 https://www.zernio-status.com/#bb0dfee7a6300853b9386ecbd7a677102ea2c3e13b94352408f7f6b081373bc2 Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 17 Jul 2026 09:27:41 +0000 https://www.zernio-status.com/#bb0dfee7a6300853b9386ecbd7a677102ea2c3e13b94352408f7f6b081373bc2 Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 17 Jul 2026 08:57:01 +0000 https://www.zernio-status.com/#e7673d35b89f1038b62eb75fbf97cfa2fc45f7a380a4cd2458c6509a8c50591f Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 17 Jul 2026 08:42:17 +0000 https://www.zernio-status.com/#e7673d35b89f1038b62eb75fbf97cfa2fc45f7a380a4cd2458c6509a8c50591f Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 17 Jul 2026 05:31:47 +0000 https://www.zernio-status.com/#44e7e913425a12b17655801042d3f701abbfc0e9247cbfe1a6f3a7c1a47aa565 Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 17 Jul 2026 05:12:33 +0000 https://www.zernio-status.com/#44e7e913425a12b17655801042d3f701abbfc0e9247cbfe1a6f3a7c1a47aa565 Token Refresh Scheduler went down https://www.zernio-status.com/ Thu, 16 Jul 2026 18:51:27 +0000 https://www.zernio-status.com/#c3c9dd48e8d72610ebe015632cde71e38c920bdf62cedc135d230b2caff92ea5 Token Refresh Scheduler recovered https://www.zernio-status.com/ Thu, 16 Jul 2026 18:47:37 +0000 https://www.zernio-status.com/#c3c9dd48e8d72610ebe015632cde71e38c920bdf62cedc135d230b2caff92ea5 Token Refresh Scheduler went down https://www.zernio-status.com/ Thu, 16 Jul 2026 17:16:35 +0000 https://www.zernio-status.com/#05494d9263f3110a551731d3d8629a30f107d0d4368097949af96c5bcf4866f0 Token Refresh Scheduler recovered https://www.zernio-status.com/ Thu, 16 Jul 2026 17:07:37 +0000 https://www.zernio-status.com/#05494d9263f3110a551731d3d8629a30f107d0d4368097949af96c5bcf4866f0 Token Refresh Scheduler went down https://www.zernio-status.com/ Thu, 16 Jul 2026 12:26:30 +0000 https://www.zernio-status.com/#31586f2b3ef7a8dc8fa65a08ed5d7b0ce28eed8686e1db01c95ffa510a719eae Token Refresh Scheduler recovered https://www.zernio-status.com/ Thu, 16 Jul 2026 11:57:21 +0000 https://www.zernio-status.com/#31586f2b3ef7a8dc8fa65a08ed5d7b0ce28eed8686e1db01c95ffa510a719eae Token Refresh Scheduler went down https://www.zernio-status.com/ Thu, 16 Jul 2026 10:46:40 +0000 https://www.zernio-status.com/#4784a528e9efcf10059e36fcf3eb996f47dbfb782a6e2793d6769482e0752032 Token Refresh Scheduler recovered https://www.zernio-status.com/ Thu, 16 Jul 2026 10:17:00 +0000 https://www.zernio-status.com/#4784a528e9efcf10059e36fcf3eb996f47dbfb782a6e2793d6769482e0752032 Token Refresh Scheduler went down https://www.zernio-status.com/ Wed, 15 Jul 2026 16:56:56 +0000 https://www.zernio-status.com/#8cf83d11af00e6333ea5fe4cab6f122922e584befb647fb61f3f566b3ac00d30 Token Refresh Scheduler recovered https://www.zernio-status.com/ Wed, 15 Jul 2026 16:47:09 +0000 https://www.zernio-status.com/#8cf83d11af00e6333ea5fe4cab6f122922e584befb647fb61f3f566b3ac00d30 Token Refresh Scheduler went down https://www.zernio-status.com/ Wed, 15 Jul 2026 13:56:31 +0000 https://www.zernio-status.com/#8ac2010f42eaf53116b4ced20e73383a8a82b7f50fe4be0baabb76eee14059ae Token Refresh Scheduler recovered https://www.zernio-status.com/ Wed, 15 Jul 2026 13:17:24 +0000 https://www.zernio-status.com/#8ac2010f42eaf53116b4ced20e73383a8a82b7f50fe4be0baabb76eee14059ae Token Refresh Scheduler went down https://www.zernio-status.com/ Wed, 15 Jul 2026 11:41:45 +0000 https://www.zernio-status.com/#98a9bd117bbff928813d58aca10bb5a7abeee298598369621646cde9f777ba2e Token Refresh Scheduler recovered https://www.zernio-status.com/ Wed, 15 Jul 2026 11:32:41 +0000 https://www.zernio-status.com/#98a9bd117bbff928813d58aca10bb5a7abeee298598369621646cde9f777ba2e Token Refresh Scheduler went down https://www.zernio-status.com/ Wed, 15 Jul 2026 10:36:57 +0000 https://www.zernio-status.com/#62a6a403fd80504dbf5232f6cee4f011ac4a7c2cf7ab579ca866eb5230b3da80 Token Refresh Scheduler recovered https://www.zernio-status.com/ Wed, 15 Jul 2026 09:47:06 +0000 https://www.zernio-status.com/#62a6a403fd80504dbf5232f6cee4f011ac4a7c2cf7ab579ca866eb5230b3da80 Token Refresh Scheduler went down https://www.zernio-status.com/ Wed, 15 Jul 2026 05:41:44 +0000 https://www.zernio-status.com/#096b68671c3a06ac7eb4a614c8fd215bb144cfbd3caa5d825eb625b28f0b0640 Token Refresh Scheduler recovered https://www.zernio-status.com/ Wed, 15 Jul 2026 05:32:05 +0000 https://www.zernio-status.com/#096b68671c3a06ac7eb4a614c8fd215bb144cfbd3caa5d825eb625b28f0b0640 Token Refresh Scheduler went down https://www.zernio-status.com/ Tue, 14 Jul 2026 19:16:41 +0000 https://www.zernio-status.com/#fdb6a7f88d83560fee226b34ee9f9137499db8131c8c5d075fa580805a2e0153 Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 14 Jul 2026 19:12:33 +0000 https://www.zernio-status.com/#fdb6a7f88d83560fee226b34ee9f9137499db8131c8c5d075fa580805a2e0153 Token Refresh Scheduler went down https://www.zernio-status.com/ Tue, 14 Jul 2026 13:41:27 +0000 https://www.zernio-status.com/#d100f993b367f0995c45be45a3ba7721c9a4edc3d717ff24f38016049a767cb1 Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 14 Jul 2026 13:37:30 +0000 https://www.zernio-status.com/#d100f993b367f0995c45be45a3ba7721c9a4edc3d717ff24f38016049a767cb1 Token Refresh Scheduler went down https://www.zernio-status.com/ Tue, 14 Jul 2026 13:06:58 +0000 https://www.zernio-status.com/#21d8eb25ba33a9aa184345f6ddea61c8bc04c01876cfce6fb09c690e6c534046 Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 14 Jul 2026 12:47:21 +0000 https://www.zernio-status.com/#21d8eb25ba33a9aa184345f6ddea61c8bc04c01876cfce6fb09c690e6c534046 Token Refresh Scheduler went down https://www.zernio-status.com/ Tue, 14 Jul 2026 11:42:05 +0000 https://www.zernio-status.com/#d9fd904d0f73bdc472c57e1cf1163acd3dc418f01fde58ac1f179465586eae11 Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 14 Jul 2026 11:12:31 +0000 https://www.zernio-status.com/#d9fd904d0f73bdc472c57e1cf1163acd3dc418f01fde58ac1f179465586eae11 Token Refresh Scheduler went down https://www.zernio-status.com/ Tue, 14 Jul 2026 10:42:01 +0000 https://www.zernio-status.com/#97cfba6b01817834ba26963d768db5ca2017a39da66339ef720d02bf0c775a71 Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 14 Jul 2026 09:27:28 +0000 https://www.zernio-status.com/#97cfba6b01817834ba26963d768db5ca2017a39da66339ef720d02bf0c775a71 Token Refresh Scheduler went down https://www.zernio-status.com/ Tue, 14 Jul 2026 08:11:52 +0000 https://www.zernio-status.com/#3c2ccb2c55fc21152cd3c43e40d73a8cc21280bfabb1a826987d4ec6feb914c0 Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 14 Jul 2026 08:08:10 +0000 https://www.zernio-status.com/#3c2ccb2c55fc21152cd3c43e40d73a8cc21280bfabb1a826987d4ec6feb914c0 Token Refresh Scheduler went down https://www.zernio-status.com/ Mon, 13 Jul 2026 18:46:44 +0000 https://www.zernio-status.com/#d2db21d3cf3774fc1282866e3287299797466a4c18029677c31fedb7587f79d6 Token Refresh Scheduler recovered https://www.zernio-status.com/ Mon, 13 Jul 2026 18:02:15 +0000 https://www.zernio-status.com/#d2db21d3cf3774fc1282866e3287299797466a4c18029677c31fedb7587f79d6 Token Refresh Scheduler went down https://www.zernio-status.com/ Mon, 13 Jul 2026 17:11:40 +0000 https://www.zernio-status.com/#a3f37551d3396f3618327517eb05d30d3e627d139d648dd375208b6c1030ad7f Token Refresh Scheduler recovered https://www.zernio-status.com/ Mon, 13 Jul 2026 16:57:08 +0000 https://www.zernio-status.com/#a3f37551d3396f3618327517eb05d30d3e627d139d648dd375208b6c1030ad7f Token Refresh Scheduler went down https://www.zernio-status.com/ Sat, 11 Jul 2026 19:21:59 +0000 https://www.zernio-status.com/#3f7c983da4538e58f3c6a18b4909e8c0528cbb42badf5ce3826452e6936d887c Token Refresh Scheduler recovered https://www.zernio-status.com/ Sat, 11 Jul 2026 19:07:33 +0000 https://www.zernio-status.com/#3f7c983da4538e58f3c6a18b4909e8c0528cbb42badf5ce3826452e6936d887c Token Refresh Scheduler went down https://www.zernio-status.com/ Fri, 10 Jul 2026 15:06:40 +0000 https://www.zernio-status.com/#2c0c6c482d8568b43eeebb3f1c062b0c2548893c0890966b834567857d6d5c7d Token Refresh Scheduler recovered https://www.zernio-status.com/ Fri, 10 Jul 2026 15:02:00 +0000 https://www.zernio-status.com/#2c0c6c482d8568b43eeebb3f1c062b0c2548893c0890966b834567857d6d5c7d Token Refresh Scheduler went down https://www.zernio-status.com/incident/927892 Wed, 01 Jul 2026 14:59:00 -0000 https://www.zernio-status.com/incident/927892#0016fb60c96f2f1487f3dda3abc73ed2c97607b846812b001caed03a86baf48f Pinterest publishing and ads are working normally again. Thanks for your patience. https://www.zernio-status.com/ Wed, 01 Jul 2026 00:24:38 +0000 https://www.zernio-status.com/#de0b323940d6ed997e6c21c6a1d94cb1afaeb8ad9c920780e3d91321ee87ceb9 Queue Scheduler recovered https://www.zernio-status.com/ Wed, 01 Jul 2026 00:19:25 +0000 https://www.zernio-status.com/#de0b323940d6ed997e6c21c6a1d94cb1afaeb8ad9c920780e3d91321ee87ceb9 Queue Scheduler went down https://www.zernio-status.com/incident/939183 Tue, 30 Jun 2026 15:09:00 -0000 https://www.zernio-status.com/incident/939183#f86026ed14f55d65fb8ef8759c5144bd35b83afc03d706bbb685fd1a8975a790 We shipped a fix to avoid the degraded tiktok pipeline and the publishing system is working normal now. https://www.zernio-status.com/incident/939183 Tue, 30 Jun 2026 07:22:00 -0000 https://www.zernio-status.com/incident/939183#7cbcf62d93344b492d5b615684418e3f8167fc5b5372a126fc7f235c841b8798 We're aware of an issue affecting video posts to TikTok. TikTok is currently slow to process videos pulled from external URLs, causing some scheduled video posts to stay in a publishing state instead of completing. This is an issue on TikTok's side, not with Zernio. Photo posts and other platforms are unaffected. No action is needed on your end. Affected videos will publish once TikTok's processing recovers, and we're monitoring closely. We'll update this status as we learn more. https://www.zernio-status.com/incident/927892 Thu, 18 Jun 2026 15:14:00 -0000 https://www.zernio-status.com/incident/927892#4ac4ebd80b1573105442c7e8ce32809795c7c218f9b2d1a267be655798e9028f Pinterest publishing and ads are currently failing for our users. This issue is caused by a temporary restriction on our app's access to the Pinterest API. We're working directly with Pinterest to restore access and expect this resolved within the next few days. Other platforms are unaffected. https://www.zernio-status.com/ Tue, 16 Jun 2026 10:42:30 +0000 https://www.zernio-status.com/#86d22ddf212b571fc437af3989f8accab8e7cc0c9888f5fadd16b1a8869edc0f Token Refresh Scheduler recovered https://www.zernio-status.com/ Tue, 16 Jun 2026 10:27:46 +0000 https://www.zernio-status.com/#86d22ddf212b571fc437af3989f8accab8e7cc0c9888f5fadd16b1a8869edc0f Token Refresh Scheduler went down https://www.zernio-status.com/incident/922038 Sat, 13 Jun 2026 07:29:00 -0000 https://www.zernio-status.com/incident/922038#ba21dd3482a26c59c7d3b980aac4bc5cf847fa99d412885db595c3bcb14e90fb All the services are working normally after Meta yesterday downtime https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 15:59:00 -0000 https://www.zernio-status.com/incident/922038#e5cb0862e057c6a9e302a30624b1b67756d6d6d437ef69aac2f91eb8e849fba1 Meta platforms continue to experience issues. While the connection flow is currently working properly, we are experiencing issues with posting, primarily affecting Instagram. We are monitoring the situation closely. https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 14:10:00 -0000 https://www.zernio-status.com/incident/922038#c0828e658acb29ed7b177272c291a448390f5efdbbc39ce1c62f6ece23b76deb Confirmed incident on more meta platforms. Meta services are experimenting a downtime at this moment in general level. We're investigating and we keep updated news on this. https://www.zernio-status.com/incident/922038 Fri, 12 Jun 2026 13:56:00 -0000 https://www.zernio-status.com/incident/922038#175f5465e621f63cf342b3d9a81083f727557e8aa13ed48b56e9b4badc18d839 We are currently experiencing a service disruption affecting Instagram. This issue originates on Meta's side and is not caused by Zernio's infrastructure, which is operating normally. As a result, some connected Instagram accounts may be marked as requiring reconnection, and users may receive emails asking them to reconnect their accounts. If your account was disconnected, we recommend waiting until the issue is resolved before reconnecting. Our team is monitoring the situation closely and we will keep you updated as soon as we have more information. Thank you for your patience. https://www.zernio-status.com/ Mon, 08 Jun 2026 10:36:55 +0000 https://www.zernio-status.com/#dac8fa099f153f00f814157d102447b44a53bea36bfadb433b9128524417caa4 Token Refresh Scheduler recovered https://www.zernio-status.com/ Mon, 08 Jun 2026 10:32:36 +0000 https://www.zernio-status.com/#dac8fa099f153f00f814157d102447b44a53bea36bfadb433b9128524417caa4 Token Refresh Scheduler went down https://www.zernio-status.com/incident/903542 Sat, 23 May 2026 12:19:00 -0000 https://www.zernio-status.com/incident/903542#e929244e3547eed0dc069951c50b3fc3fad67922fad13b261809f5b3f3d2a493 We experienced delays in our publishing queue due to a saturation in our publishing pipeline. Some scheduled posts took longer than usual to be published. What happened: A platform incident on May 22 caused a backlog in our publishing pipeline that is still being processed. Status: Resolved Impact: Some posts experienced delays of up to 1 hour. No posts were lost — they will be published once the queue catches up. Resolution: The root cause has been identified and cleared. The queue is actively recovering. https://www.zernio-status.com/ Tue, 12 May 2026 13:21:15 +0000 https://www.zernio-status.com/#a4642703e25d7e33eb31236093aadf20524b7e89274fea010020ff75309388d2 Queue Scheduler recovered https://www.zernio-status.com/ Tue, 12 May 2026 13:07:40 +0000 https://www.zernio-status.com/#a4642703e25d7e33eb31236093aadf20524b7e89274fea010020ff75309388d2 Queue Scheduler went down https://www.zernio-status.com/ Tue, 12 May 2026 09:04:00 +0000 https://www.zernio-status.com/#0ba5288e8756998bf9c2eef904dbb92fda3dc6bed77345cbba1f187e0e74f53c Queue Scheduler recovered https://www.zernio-status.com/ Tue, 12 May 2026 07:07:36 +0000 https://www.zernio-status.com/#0ba5288e8756998bf9c2eef904dbb92fda3dc6bed77345cbba1f187e0e74f53c Queue Scheduler went down https://www.zernio-status.com/incident/880964 Sat, 02 May 2026 12:06:00 -0000 https://www.zernio-status.com/incident/880964#c67ac8533a239ca330db34c8f7666e710ddee8d21faf84e91d0c3019b1689d1d Meta platform incident: Instagram, Threads, and Facebook publishing failures We're investigating a Meta-side issue causing posts to fail across Instagram, Threads, and Facebook. This is NOT specific to Zernio, other major schedulers are reporting the same incident. Meta's Graph API is intermittently failing to fetch media even when URLs are publicly accessible. Error codes: 9004 / 2207052 (images), 9004 / 2207076 (videos). We're monitoring the situation closely and we'll keep you posted as it evolves. What you can do - Don't bulk-retry and don't reconnect your account. Neither helps while Meta is unstable. We'll update as it evolves. Not on us this time, still our problem. Sorry for the disruption. https://www.zernio-status.com/incident/880964 Mon, 27 Apr 2026 13:21:00 -0000 https://www.zernio-status.com/incident/880964#d4827e8801c64852bf288e2d80c9871576fd2d50eb8bf7dfd90fae06fce2aadb Instagram Graph API is intermittently failing to fetch media when we send a post for publishing, even when the media URL is public and returns HTTP 200 from everywhere else. The error surfaces in your dashboard as "Media fetch failed, retrying..." and the post ends up in failed after our 4 retry attempts. Meta's underlying error code is 9004 / subcode 2207052 (images) and 2207076 (video). This is being widely reported by other developers in Meta's community thread, with reports starting April 2 and waves recurring through April 27. No official statement from Meta yet. What we're doing Not auto-retrying inside the storm. We cap at 4 attempts to avoid burning your Instagram rate limit while Meta is unstable. Monitoring globally. Once the error rate drops below 20/hour for an hour and customer hosts stay clean for 2 hours, we auto-requeue the posts that failed during the window. You won't have to retry one-by-one. Tracking the Meta thread for any official update. What you can do Don't bulk-retry. Manual single retries sometimes work on the 2nd or 3rd try, mass retries just waste your IG limit. Don't reconnect your IG account. Tested, doesn't change anything. Don't switch CDN. Reports show every host is affected equally. TikTok, X, LinkedIn, YouTube, Facebook, Threads are unaffected. If you want us to confirm whether specific failed posts match this incident, reply with the post IDs and we'll check. We'll update this post as it evolves. Not on us this time, still our problem https://www.zernio-status.com/incident/880243 Fri, 24 Apr 2026 17:44:00 -0000 https://www.zernio-status.com/incident/880243#a56e297fa15d01dbb6589dc931b4eb1c479011a92a677074a73ccb5d426cb257 We are currently experiencing an issue affecting the ability to reply to comments on Instagram through our platform. After investigation, we have confirmed that this behavior is caused by a bug on Meta/Instagram’s side, and is not originating from our systems. What’s happening: Replies to existing comments on Instagram posts may fail or not be published correctly. What is working as expected: Creating top-level comments (POST /v1/inbox/comments/{postId} without a commentId) continues to work normally. Sending DMs to commenters via /private-reply is functioning correctly. Comment automations are still successfully sending the DM portion. What we’re doing: We have verified the root cause and reported the issue to Meta. We are actively monitoring the situation and will provide updates as soon as more information becomes available. What you can do: At this time, there is no workaround within our platform for replying to comments. If urgent, replies may need to be posted directly through the Instagram app. We understand how important this functionality is and will keep you informed of any progress or resolution. https://www.zernio-status.com/incident/858458 Fri, 27 Mar 2026 07:34:00 -0000 https://www.zernio-status.com/incident/858458#385b3e662a1506f55f78401283e9904b4d0122df80478b7ea7dbf8155fde80ac We’re back! TikTok publishing should be up and running. Thanks for bearing with us. https://www.zernio-status.com/incident/858458 Wed, 25 Mar 2026 20:39:00 -0000 https://www.zernio-status.com/incident/858458#5b4434bc8568ffedc989743ea8a1c375eac4bfdcbede353573a897f5df45155d We are currently experiencing an issue affecting TikTok publishing from Zernio. Some posts are failing during the upload process and are not appearing on TikTok. This is caused by an ongoing issue with TikTok’s API, which is impacting the delivery of certain posts. Our team is aware of the situation and is closely monitoring it while awaiting a resolution from TikTok.